Privacy Policy

Your privacy matters. This policy explains what information we collect, why we collect it, and how we protect it.

1. Information We Collect

• Contact details: name, email, phone number, shipping address
• Order details: products purchased, order history, payment confirmation (not card numbers)
• Optional: preferences, newsletter subscription, product reviews
• Automatic: device type, IP address, pages visited (via cookies for site analytics)

2. How We Use Your Information

• To process and fulfil your orders
• To send order updates, shipping notifications, and delivery confirmations
• To respond to enquiries via email, phone, or contact form
• To send promotional emails (only if you've opted in — you can unsubscribe anytime)
• To improve our products, website experience, and customer service

3. Payment Security

All payments are processed via Razorpay, a PCI-DSS compliant payment gateway. We never see or store your full card details or UPI PIN. Payment data is encrypted end-to-end.

4. Sharing Your Information

We share your information only with:

• Shipping partners (Delhivery, BlueDart, etc.) to deliver your order
• Payment gateway (Razorpay) to process your transactions
• Email service to send order confirmations and newsletters
• Law enforcement, if legally required

We do NOT sell your data to third parties for marketing purposes.

5. Cookies

We use essential cookies for cart persistence, login sessions, and analytics. You can disable cookies in your browser settings — some features may not work as expected.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Unsubscribe from marketing emails at any time
• Withdraw consent for data processing

To exercise these rights, email jnnazora@gmail.com.

7. Data Retention

We retain order data for 7 years as required by Indian tax laws. Marketing data is retained until you unsubscribe.

8. Security

We use industry-standard security measures (HTTPS, encrypted database, secure authentication) to protect your data. No online system is 100% secure, but we work hard to keep yours safe.

9. Contact

Privacy questions or concerns: jnnazora@gmail.com